Start a rewarding career supporting the people around you with a Diploma of Community Services in Melbourne, Australia.
+ Case Manager
+ Welfare Support Manager
+ Family Services Coordinator
+ Community Housing Worker
+ Community Development Worker
+ Ageing Support Worker
+ Duration: 104 weeks
+ Work placement: 400 hours
Local students No
International students Yes
How can I study?
This course is available on campus in Melbourne CBD. Call us to discuss your study options.
There is currently high demand for skilled and qualified community service leaders throughout Victoria and Australia. If you’re seeking a career supporting those around you, the Diploma of Community Services is a great place to start. Community service leaders provide a range of support services relating to human rights, social diversity, family violence, child, family and youth issues, and child protection.
The skills you’ll learn in this program lead to work in a range of social, community and welfare service organisations, performing case work, providing client services, and supporting youth and families in roles such as Welfare support worker, Community service case worker and Community service case manager. You may also find work in community education or development projects.
National code: CHC52015
CRICOS code: 107957B
Units: 8 core + 8 elective
Location: Levels 8 & 9, 250 Collins Street, Melbourne, VIC, 3000
Program delivery: Blended training (in-person and online)
Work placement: 400 hours
Total duration: 104 weeks
Delivery weeks: 80 weeks
Holiday weeks: 24 weeks
The Diploma of Community Services is a broad qualification which can lead to a wide variety of job outcomes.
Here are just some of the roles graduates of this program may find work in:
Community Care Manager
Family Services Coordinator
Community Housing Worker
Community Development Worker
Youth Housing Support Manager
Welfare Support Manager
Early Intervention Worker
Pastoral Care Worker
Community Program Coordinator
Disability Support Worker
Ageing Support Worker
According to the Australian Government’s National Skills Commission:
There are currently 82,900 Welfare Support Workers currently employed in Australia
This occupation has a high forecasted growth rate of over 25%
On average, Welfare Support Workers earn around $1,492 a week
63% of people in this role work full-time
74% of Welfare Support Workers are women, with an average age of 43.
English language proficiency
Candidates must meet one of the following English Language proficiency requirements:
IELTS band score of 5.5, or an equivalent internationally recognised exam result in line with Department of Home Affairs (DHA) regulations
Satisfactory completion of an ELICOS program at Upper-intermediate level from Explore English, or other NEAS endorsed English language centre
Certificate of completion equivalent to, or higher than, an Australian Year 12 qualification from an English-speaking country
Completion of MCIE’s English Placement Test with an overall score equivalent to IELTS 5.5, or above
Other English language proficiency tests, such as TOEFL and OET, will also be considered.
Candidates who have completed 1 year of study in Australia in English within the past 2 years at Certificate IV or AQF level 4 and above are exempt from submitting Australian Year 12 completion certificate or equivalent and Evidence of English Proficiency.
There are no prerequisite qualifications required to enter this qualification.
International candidates may also be interested in Certificate IV in Ageing Support.
Education and skills
Students must complete a Pre-Training Review, meet the Language, Literacy and Numeracy (LLN) skill standards for this program level, and demonstrate they are a suitable candidate for this program.
MCIE does not accept overseas students under 18 years of age at the time of proposed commencement.
To begin your training at MCIE, you will need a Unique Student Identifier (USI). The USI is a personal reference that creates a secure online record of your VET training. It is managed by the Australian Government and is kept for up to 30 years.
It can be accessed anywhere, anytime. When you arrive in Australia, your visa will be activated and you can then apply for a USI. It is free to create a USI. You need a USI to receive your qualification, or statement of attainment. For further information visit www.usi.gov.au/about.
Students with disabilities
MCIE welcomes all people with disabilities, learning differences and medical conditions. Acceptance in this program is subject to candidates’ ability to undertake all program requirements as discussed in the Pre-Training Review, with reasonable adjustments where applicable.
Students must have sufficient digital literacy skills to access online content, enter answers to written questions and communicate with trainers via email, the student portal and the learning management system.
Candidates may be asked to provide evidence of the following for work placement (requirements vary according to host employer policies):
National Police Check
Working with Children Check
NDIS Worker Screening Check
Flu vaccination and COVID-19 vaccinations
Credit Transfer (CT) and Recognition of Prior Learning (RPL) are available. Credit Transfer is free of charge. RPL application fees are $145 per hour. Please click here for more information on RPL fees, terms and conditions.
This program is delivered as blended training, both in-person on campus and remotely in real-time via Microsoft Teams.
Assessment tasks and strategies cover a wide range of methods and may include writing tasks, questions, projects or reports, practical demonstrations, group tasks, oral presentations, problem-solving tasks, work placement tasks, case studies and discussions.
This program is designed with 400 hours of work placement, to be completed in a community services workplace. MCIE will organise your work-placement with one of our host employers.
HLTWHS004 Manage work health and safety
CHCCOM003 Develop workplace communication strategies
CHCLEG003 Manage legal and ethical compliance
CHCDIV003 Manage and promote diversity
CHCCCS007 Develop and implement service programs
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services 100 hours Mandatory Work placement
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCCS004 Assess coexisting needs
CHCMHS011 Assess and promote social, emotional and physical wellbeing
BSBPEF401 Manage personal health and wellbeing
CHCCSL001 Establish and confirm the counselling relationship
CHCDEV001 Confirm client developmental status
CHCADV002 Provide advocacy and representation services
CHCCDE011 Implement community development strategies
This is Nationally Recognised Training,
leading to Australian Qualifications
Framework (AQF) qualification or a
Statement of Attainment.
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