Careers at MCIE

Duties

• Assisting all customer queries and consulting course information to all potential students via phone or on-site
• Converting leads into sales reaching monthly KPI’s using Hubspot
• Managing enrolments in a timely manner focusing on internal leads and from stakeholders.
• Using VETtrak Student management system to support all student queries.
• Handling Live Chats for the organisation
• Handling reception/student services when required

 

Required skills

• Able to self-manage & proactively problem solve.
• Understanding of CRM tools – with an ability to learn new tools with ease. Hubspot experience advantageous.
• Advantageous if from a RTO background.
• Minimum 2-3 years sales experience.
• Highly developed interpersonal skills.
• Great customer service skills.

 

To apply

Please send your cover letter and resume to james.toohey@mcie.edu.au. 

Successful applicants will:

• hold Certificate IV in Training and Assessment (TAE40116, or equivalent or higher) with TAELLN411 and TAEASS502
• have a good understanding of the VET industry and The Standards for RTOs 2015
• have vocational qualifications relevant to area of expertise and at the AQF level to be delivered
• be able to demonstrate current industry experience (at least three years)
• be able to demonstrate VET experience in training international students (advantageous)
• be a confident and competent classroom trainer, able to assess and submit student results in a timely way
• have outstanding communication and interpersonal skills
• have experience developing session plans and learning resources (desired)
• hold a Working with Children’s Check

Flexible work arrangements are on offer.

 

How to Apply

Please submit a cover letter (maximum 2 pages) addressing your skills and knowledge,
attach your CV and email to: maryann.james@mcie.edu.au

 

Please Note:

Only short-listed candidates will be contacted.
Applications required now and will be considered on an ongoing basis.

The preferred candidate will have the following;

• A Certificate IV in Hospitality or Diploma of Hospitality Management
• TAE40116 Certificate IV in Training and Assessment (or equivalent)
• Working with Children Check
  
• Relevant and current industry experience
  
• Candidates with previous experience of workplace based training – Apprenticeships and Traineeships is mandatory
• Relevant VET knowledge and knowledge of the Standards for Registered Training Organisations (RTOs) 2015
  
• Experience in delivering VET training
  
• Ability to work with and train students from different ethnic and cultural backgrounds
  
• Are required to travel to worksites across the Greater Metropolitan area

 

Key Selection Criteria

• Demonstrated ability to deliver quality training, conduct assessments and provide feedback
• Demonstrated ability to manage and control groups of students in a learning environment
• Demonstrated computer skills and the ability to utilise a range of electronic technologies within a learning environment
• Extensive industry knowledge, skills and teaching experience in the hospitality field
• Demonstrated ability to engage, and maintain links with industry
• Ability to assist with the development and validation of learning and assessment resources
• Demonstrated ability to follow, implement and comply with policies and procedures including student results and assessment feedback
• The ability to work in a cooperative manner with others

 

The successful applicants may be employed initially between 2 to 4 days per week with the possibility of full time employment post sessional engagement.

 

How to Apply

Please submit a cover letter (maximum 2 pages) addressing your skills and knowledge, attach your CV and email to: gurpreet.bhatia@mcie.edu.au

 

Please Note:

Only short-listed candidates will be contacted.
Applications required now and will be considered on an ongoing basis.

The preferred candidate will have the following;

• A Certificate IV in Education Support or higher
• TAE40116 Certificate IV in Training and Assessment (or equivalent)
• Working with Children Check
• Relevant and current industry experience
• Candidates with experience of both class-based and work-based training, (Traineeships) are preferred
• Relevant VET knowledge and knowledge of the Standards for Registered Training Organisations (RTOs) 2015
• Experience in delivering VET training
• Ability to work with and train students from different ethnic and cultural backgrounds
• For delivery of Traineeships will be required to travel to worksites across the Greater Metropolitan area

 

Key Selection Criteria

• Demonstrated ability to deliver quality training, conduct assessments and provide feedback
• Demonstrated ability to manage and control groups of students in a learning environment
• Demonstrated computer skills and the ability to utilise a range of electronic technologies within a learning environment
• Extensive industry knowledge, skills and teaching experience in the hospitality field
• Demonstrated ability to engage, and maintain links, with industry
• Ability to assist with the development and validation of learning and assessment resources
• Demonstrated ability to follow, implement and comply with policies and procedures including student results and assessment feedback
• The ability to work in a cooperative manner with others

 

The successful applicants may be employed initially between 2 to 4 days per week with the possibility of full time employment post sessional engagement.

 

How to Apply

Please submit a cover letter (maximum 2 pages) addressing your skills and knowledge, attach your CV and email to: maryann.james@mcie.edu.au

 

Please Note:

Only short-listed candidates will be contacted.
Applications required now and will be considered on an ongoing basis.
Incomplete applications may not be considered.